Contact Us
Welcome to Serene Sanctuary! We're thrilled to hear from you. Whether you have questions about our accommodations, want to make a reservation, or need assistance during your stay, our dedicated team is here to help.
Get in Touch:
Phone:
For inquiries or reservations, please call us at:
Email:
For general inquiries or assistance, reach out to us at:
Visit Us:
We invite you to experience the tranquility of Serene Sanctuary in person:
147 Quay Street, Princes Wharf, Auckland CBD, Auckland 1010, New Zealand
Business Hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday and Sunday: 9:00 AM - 3:00 PM
Feedback:
Your experience matters to us! If you’d like to share your thoughts or suggestions, please fill out our feedback form here.
Booking:
Ready to book your stay? Click here to check availability and make a reservation online.
Thank you for considering Serene Sanctuary for your getaway. We look forward to hearing from you and welcoming you soon!
FAQ
General Information
Where is Serene Sanctuary located?
Serene Sanctuary is located in a tranquil area, surrounded by nature, providing guests with a peaceful retreat. 147 Quay Street, Princes Wharf, Auckland CBD, Auckland 1010, New Zealand
What are the check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. If you need flexibility, please contact the front desk for assistance.
Is there an age requirement to book a room?
Guests must be at least 18 years old to book a room. Guests under 18 must be accompanied by an adult.
Reservations
How can I make a reservation at Serene Sanctuary?
Reservations can be made through our website, by calling our front desk, or through various travel booking platforms.
What is your cancellation policy?
We have a flexible cancellation policy; cancellations made within 24 hours of check-in may incur a fee. Please check your reservation confirmation for specific details.
Accommodations
What types of rooms are available at Serene Sanctuary?
We offer a range of accommodations, including standard rooms, deluxe suites, and family suites. Each room is designed for comfort and relaxation.
Are pets allowed at the hotel?
Yes, we are a pet-friendly hotel! Please inform us in advance if you will be bringing a pet, as there may be additional fees and specific rooms designated for pets.
Amenities
What amenities and services do you offer?
Amenities include complimentary Wi-Fi, a fitness center, an outdoor pool, a spa, and an on-site restaurant. We also offer room service and concierge services.
Is parking available at the hotel?
Yes, we offer complimentary on-site parking for all our guests.
Dining
Does Serene Sanctuary have a restaurant on-site?
Yes, our hotel features a full-service restaurant that serves breakfast, lunch, and dinner, featuring both local and international cuisine.
Are there vegetarian or vegan options available?
Absolutely! Our menu includes a variety of vegetarian and vegan options to accommodate all dietary preferences.
Activities
What activities are available nearby?
Serene Sanctuary is close to hiking trails, lakes, and cultural attractions. Our concierge can provide recommendations and assist with bookings for local tours or activities.
Do you offer guided tours or activities?
Yes, we offer guided tours of local attractions. Please inquire at the front desk for details and scheduling.
Health and Safety
What health and safety measures are in place?
We prioritize the health and safety of our guests. Our hotel follows all local health guidelines, and we maintain strict cleaning protocols in all areas of the hotel.
Is there a first aid kit or medical assistance available?
Yes, we have a first aid kit on-site and our staff is trained to assist with basic medical needs. For emergencies, we can call local medical services.
Feedback
How can I provide feedback about my stay?
We would love to hear your feedback! You can fill out a survey provided at check-out, leave a review on our website or travel platforms, or contact our management directly through email.
How do you handle guest complaints?
We take guest complaints seriously and strive to resolve issues promptly. Please inform our staff during your stay or reach out to management after your visit.