Terms and Conditions
Effective Date: 20.04.2024
Thank you for choosing Serene Sanctuary for your stay. By making a reservation with us or staying at our hotel, you agree to the following terms and conditions. Please read them carefully.
1. Reservations and Payment
- Booking Confirmation: A reservation will be confirmed once payment is processed. A confirmation email will be sent to the guest’s provided email address.
- Payment Methods: We accept all major credit cards, debit cards, and cash. A valid credit card is required to guarantee all reservations.
- Deposit Policy: A deposit may be required at the time of booking, depending on the rate plan selected.
2. Cancellation and Refund Policy
- Cancellation Policy: Cancellations must be made 48 hours before the scheduled check-in date to avoid a cancellation fee.
- No-Show Policy: In case of a no-show, the full amount of the stay will be charged.
- Refunds: Refund requests will be processed according to the cancellation policy. Additional fees may apply.
3. Check-In and Check-Out
- Check-In Time: Check-in is from 3:00 PM.
- Check-Out Time: Check-out is by 11:00 AM.
- Late check-out may be available upon request and is subject to availability.
4. Guest Responsibilities
- Identification: Guests must provide valid identification at check-in.
- Damages: Guests are responsible for any damages to hotel property during their stay.
- Behavior: Guests must respect hotel rules and regulations, maintain decorum, and not disturb other guests.
5. Smoking Policy
Serene Sanctuary is a smoke-free property. Smoking is not permitted anywhere on the premises. A cleaning fee will be charged to guests who violate this policy.
6. Pets
- Pet Policy: pets are not allowed.7. Liability
- Limitation of Liability: Serene Sanctuary will not be liable for any loss, damage, or injury to guests or their property during their stay.
- Personal Belongings: Guests are responsible for their belongings. The hotel is not liable for lost or stolen items.
8. Modifications to Terms
Serene Sanctuary reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand.
10. Contact Information
For any questions or concerns regarding these terms, please contact us at:
Serene Sanctuary Hotel
147 Quay Street, Princes Wharf, Auckland CBD, Auckland 1010, New Zealand