Privacy Policy
Effective Date: 20.04.2024
1. Introduction
Welcome to Serene Sanctuary Hotel. Your privacy is important to us, and we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you make a reservation, check-in, or use our services, we may collect personal details such as your name, contact information (email, phone number), payment information, and address.
- Usage Information: We may collect information about your interactions with our website and services, including your IP address, browser type, access times, pages viewed, and the pages you visited before and after visiting our website.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site, analyze your usage, and assist with marketing efforts.
3. How We Use Your Information
We use your information for various purposes, including:
- To facilitate and manage your bookings and reservations.
- To communicate with you regarding your stay, including confirmations, updates, and promotions.
- To improve our services and website functionality through analysis of usage patterns.
- To comply with legal obligations and protect the rights and safety of our guests and the hotel.
4. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may employ third-party companies to facilitate our services, such as payment processors, IT support, and marketing services.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no transmission method over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have certain rights regarding your personal data, including:
- The right to access and receive a copy of your personal data.
- The right to rectify any inaccurate or incomplete information.
- The right to request deletion of your personal data under certain circumstances.
- The right to object to or restrict the processing of your personal data.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update our privacy policy from time to time. If we make material changes, we will notify you by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Serene Sanctuary Hotel
147 Quay Street, Princes Wharf, Auckland CBD, Auckland 1010, New Zealand
Thank you for choosing Serene Sanctuary Hotel. We value your privacy and are committed to protecting your personal information.